She decided to try fixing it herself. As the first step, she went and got herself a cup of coffee in the hope that when she came back the glitch will have unglitched itself.

When she returned, she shut off the computer, counted to one hundred twenty, then turned it on again in the hope that all the missing data will have been rounded up by a vigilant nun and led back to the files.

Next, she opened the file info on the disc and searched for it. She deleted a few suspicious looking folders that she thought looked like a virus.