TECHNOLOGY: Dell Really Rocks–Especially Brad!

Unreal.  In the technology field, no less.  To get the old fashioned service and caring on one of the newest inventions such as this DELL Laptop.

Brad, a Dell rep for the Dell Online Community Outreach program wandered onto this site as I was going through my Laptop LCD replacement.  He kindly left a comment about my keyboard and suggested I contact him via e-mail to arrange for a new one (I now do have the rather pricey warranty but well-worth-it once the laptop reached three years of daily use) and I did.  This morning’s e-mail said he’d arranged to have it shipped yesterday from Texas.  I got it about an hour ago and it’s already in and obviously working.

It took only about five minutes and the extra time was just to take the photos below.  The last image is of my old keyboard with some missing vowels and consonants.  Brad, and DELL, thank you!